terms and conditions
Cosmetic Tattoo Appointments, Cancellation Policy:
Our Cancellation Policy is designed to ensure that your appointments are managed with the utmost respect for your time and for ours;
We require that all cancellations or changes to appointments must be made at least 3 days in advance of your initial appointment. If you reschedule your appointment 3 or more days in advance, your deposit can be applied to your rescheduled appointment; any less than this notice will result in forfeiting your deposit and a new deposit required to rebook. For touch up appointments, 50% of appointment price will be added to next session if rescheduled with less than 3 days notice.
Please note that a maximum of two appointment reschedules will be allowed before your deposit is forfeited and you will need to pay for any future appointment upfront.
Canceling within 24 hours of your appointment will result in the full appointment cost being deducted from your supplied payment method.
We ask that you arrive at least 15 minutes prior to your appointment or risk forfeiting it you appointment and having the full cost of appointment charged.
Deposits are non-refundable/non-transferable and valid for 6 months from the date of your original booking. A maximum of two appointment reschedules will be allowed before your deposit is forfeited and will need to be paid for again when you re-book.
Beauty Bar Appointments, Cancellation Policy:
All brow and lash appointments require a minimum of 48 hours' notice to reschedule or cancel an appointment. Any less notice than this will result in forfeiting your deposit.
Arriving more than 10 minutes late will result in the full price of the appointment being charged and forfeiting your appointment time.
Deposits are non-refundable, if you do need to change or cancel your appointment with less than 3 days’ notice (for tattoo appointments) or 48 hours’ notice (for brow and lash appointments), your deposit will be forfeited. If you provide sufficient notice to reschedule an appointment, your deposit will be held and applied to your next appointment session.
Training Academy Cancellation Policy:
Full Payment is due before the training begins.
Deposits are non refundable.
Any rescheduling of a class dates will incur a $500 alteration fee, class must be completed within 12 months.
If a course is cancelled by Etch Artisan, we will issue you with a refund.
If your course is rescheduled by Etch Artisan alternative dates will be supplied and no refunds will be issued.
We appreciate that unanticipated situations can arise that may require an appointment to be rescheduled, however, please understand that rescheduling with short notice or cancelling has a detrimental effect on our small business. We have set aside the appropriate amount of time for your service to be completed to a standard that you deserve, and may have turned down other clients so that we can dedicate sufficient time to you. This policy allows us to run on time and respect your time and that of our therapists and other clients.